Refund policy
Return and Refund Policy – Saint Aurelius
Return policy
We offer a 30-day return policy, which means you have 30 days after receiving your product to request a return.
To be eligible for return, your item must:
It must be in the same condition in which it was received.
Not used or worn.
Include all original labels.
It must be returned in the original packaging.
Include your receipt or proof of purchase.
To initiate a return, please contact us at Contact@SaintAurelius.com.
Returns must be approved before shipping. Items returned without prior authorization will not be accepted.
If your return is approved, we will provide you with:
A return label (where applicable)
Instructions on how and where to send your package
Return address
Address for product returns:
TRAVESSA CARLOS PONTE, 610
ZIP code: 62906-096
Neighborhood: Fátima
Brazil
Tax address:
412 West 7th Street, STE 1019
Clovis, NM 88101
United States
Damaged or incorrect items
Please inspect your order upon delivery.
If the item is defective, damaged or incorrect, please contact us immediately at Contact@SaintAurelius.com, including photos of the problem, so that we can resolve it as quickly as possible.
Damaged items will be replaced free of charge on the first shipment.
If the problem persists after two replacement attempts, a full refund will be issued.
Non-returnable items
Certain items are not eligible for return, including:
Perishable products (food, flowers, plants)
Personalized or made-to-order products
Beauty and personal care products
Hazardous materials, flammable liquids or gases
Sale items
Gift Cards
If you have questions about a specific product, please contact us before purchasing.
Exchanges
The fastest way to receive a different item is:
Return the original item.
After approval, place a new order separately.
Order cancellation
Order cancellation is only possible within 30 minutes of confirmation.
After this period, cancellation will no longer be possible.
To cancel an order, please contact us at Contact@SaintAurelius.com within the first 30 minutes.
European Union – 14-day reflection period
If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days without having to provide any reason.
Returned items must meet the same eligibility requirements:
Not used
With tags
In original packaging
With proof of purchase
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
Refunds will be issued to the original payment method.
Processing time: within 10 business days.
Please note that banks and credit card companies may take longer to process your refund.
If it has been more than 15 business days since approval, please contact us at Contact@SaintAurelius.com.
Important information
No restocking fees
Return shipping costs are the responsibility of the customer.
Refunds are processed upon receipt and inspection of returned items.
FAQ
How long do I have to return a product?
You have 30 days from the delivery date.
Do I need to pay for return shipping?
Yes, return shipping costs are the customer's responsibility. We recommend using a tracked shipping service.
When will I receive my refund?
Refunds are processed within 10 business days of approval.
How can I contact customer service?
Email Contact@SaintAurelius.com.
We respond within 30 minutes or 24 business hours.