Shipping policy

Shipping Policy – Saint Aurelius

At Saint Aurelius, we are committed to ensuring that your products are delivered safely and within the estimated time frame. Below you will find all the important details about our shipping policy.

1. Delivery Areas

We currently deliver throughout France.
We currently do not offer international shipping.

2. Delivery Times

Delivery times may vary depending on your location. After payment confirmation, our estimated delivery times are:

Metropolitan areas: 5 to 10 business days

Remote areas: 7 to 15 business days

Note: Delivery times are estimates and may vary due to external factors, such as strikes, high season periods, customs delays or unforeseen circumstances.

3. Order Processing

All orders are processed within 2 business days after payment confirmation.
Once your order has been shipped, you will receive an email with a tracking code to track delivery.

4. Shipping Fees

Shipping fees are calculated at checkout based on the delivery method selected.
During special promotions, free shipping may be offered and will be clearly indicated in the promotion details.

5. Order Tracking

After shipping, you will receive an email with your tracking number.
You will be able to track your order via the La Poste website or the website of the selected carrier.

6. Delivery address

Please ensure that all delivery details provided at checkout are correct and complete.
Saint Aurelius is not responsible for delays or returns caused by incorrect or incomplete addresses.

If you need to change your delivery address, please contact our customer service as soon as possible.

7. Delivery issues

If you have any problems with your delivery, such as delays or lost orders, please contact our customer service team. We will be happy to help you and find the best possible solution.

8. Return due to delivery failure

If an order is returned due to an incorrect address or the absence of the recipient at the time of delivery, we will contact you to schedule a new delivery attempt.
Any additional reshipping costs will be the responsibility of the customer.

9. Contact

If you have any questions about our shipping policy or need help tracking your order, please contact our customer service team:

Email: service@saintaurelius.com